Refund Policy

At GMC Mastery, we are committed to delivering exceptional results and ensuring that your Google Merchant Center (GMC) account is reactivated or optimized. However, we understand that there may be situations where a refund request arises. To keep our process transparent and fair, we have outlined the following refund policy:

 

 

Eligibility for Refunds

Clients are eligible for a refund under the following conditions:

  1. Two Unsuccessful Review Attempts:

    • If we are unable to reactivate your Google Merchant Center account after two full review attempts (including appeals and follow-ups), we will issue a full refund.
    • This ensures that we have thoroughly tried to resolve the issue within reasonable limits.

  2. Before Audit Delivery:

    • If you request a refund before we deliver the audit or the first phase of work (whichever comes first), a full refund will be provided.

 

 

Refund Exceptions

Refunds will not be provided in the following cases:

  1. Client Discontinuation:

    • If the client decides not to proceed after the first review attempt, the service will be considered rendered, and no refund will be issued.

  2. Client Delays or Missing Information:

    • If a client fails to provide necessary access, documentation, or information required for the process, the refund policy will not apply.

  3. Partial Progress:

    • If significant work has been completed, including delivering the audit or submitting a first review, the refund will not be applicable.

 

 

How to Request a Refund

To initiate a refund, please contact us at info@gmcmastery.com with the following details:

  • Your name
  • GMC account details
  • Reason for the refund request

We will review your request and respond within 3 business days.

 

 

We value your trust and aim to ensure a fair process for both parties. Our team is dedicated to resolving GMC issues effectively, and this policy reflects our commitment to delivering results while maintaining transparency.